TYPE:ServiceMODEL:PassatYEAR:2018
Average Score (78 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
It was easy to drop off the vehicle and I got updates throughout the process and a final text when it was done. Easy.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2023
There was initial confusion as to why I brought the car in the first place. I was quite happy that they were able to also take care of the software update recall. However, the door handles on the passenger side were replaced in the wrong positions. (The front door handles with the sensor locator indentation was installed on the back door).
TYPE:ServiceMODEL:AtlasYEAR:2021
The young man at the service desk doesn’t seem to want to help. He’s not very friendly and just doesn’t want to provide much service. We feel like the technicians do a great job, but he’s who we see first and last when we service our car there. It doesn’t make me want to bring our car in there anymore.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:SalesMODEL:ID.4YEAR:2024
Bill did great didn’t feel pressured to buy and gave me all the options that were the best fit for me
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:ID.4YEAR:2024
Very quick and painless leasing process.
TYPE:ServiceMODEL:PassatYEAR:2018
Rob was very helpful and friendly, he explained this great! I really liked receiving the texts to let me know what stage my car was in and when it was finished!