TYPE:SalesMODEL:Golf GTIYEAR:2024
Average Score (82 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:ID.4YEAR:2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Everything was amazing at Overturf. The salesperson Shawn was the best ever at what he does.
TYPE:ServiceMODEL:AtlasYEAR:2023
Excellent well done!
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2020
Great service!
TYPE:ServiceMODEL:PassatYEAR:2018
They are fantastic!
TYPE:ServiceMODEL:AtlasYEAR:2022
I use every seat in my Volkswagen Atlas. In March the seatbelt broke on the middle bench seat on a car that is less than 3 years old. The earliest appointment available was in May. We have had to take multiple cars to get places since then. I live over an hour away from the dealership. Despite having an 830 am appointment I never received notification that my service was completed the day of the appointment. I had planned on picking my car up that evening after hours due to my work schedule, but because I never received notification it was completed, my children had to miss multiple days of preschool. I had to reach out to see if the work was complete and was told they had to order the part, it should be in the next week would I like to leave my car? Again, I need my car to transport my family, so no, I cannot leave it days for no reason. (No loaner car was offered). I get a text message the following week stating the part is in and they can get me back in 3 weeks or later. If I have an appointment, I should not have to wait almost a month for the work to be completed if the part is obtained within a few days. I will never buy another Volkswagen. From the time I made the appointment to the time I will have the work completed will be almost 3 months. An entire quarter of a year. That is an unacceptable time frame.
TYPE:ServiceMODEL:ID.4YEAR:2023